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Member Relations Director (FT)
$126k-168k (estimate)
Full Time | Sports & Recreation
9 Months Ago
The Muttontown Club is Hiring a Member Relations Director (FT) Near East Norwich, NY
Member Relations/Membership Director in Training
POSITION SUMMARY:
Member Services/Relations Director is responsible for assisting with administrative and clerical duties, managing reservations system, and communication initiatives. This position is also responsible for greeting members, guests, and visitors, answering phone, displaying a high level of professionalism and providing polite and accommodating service to visitors to include members, guests, prospective members, vendors, clients, and staff in person, via the telephone or email.
ESSENTIAL JOB DUTIES:
- Greet all visitors, members, and guests in an attentive, friendly, courteous, service-oriented manner and, respond to inquiries and provide direction to correct destination.
- Touring potential new Members around the Club. Ensure that there is membership collateral material available for potential new Members.
- Coordinate New Member Orientations and Mixers at the Club with all new Members. Educate and get them acclimated to the Club. Encourage Member involvement from the very beginning.
- Help organize events that attract potential new Members at the Club.
- Working with the Membership Director (on-site or remote) to promote the Club within the local community.
- Understanding the lifestyle of the Club and being able to portray that if you are asked.
- Maintain regular, dependable attendance and punctuality.
- Maintain high standards of professional appearance and grooming, which include wearing proper attire and name tag when working.
- Create various pieces of collateral using present templates and deploy as needed.
- Format all Club emails and send to appropriate recipients.
- Keep Club website up to date and provide the leads from the website to the Membership Director.
- Ensure that new events are set up correctly and deployed to the Club website and app.
- Take photos and update social media platforms regarding activities and events.
- Respond promptly to all emails, including those regarding inquiries and reservations and requests from members, guests, and staff in a polite and professional manner.
- Answer telephone in a courteous and professional manner. Screen and direct calls as appropriate.
- Take information from callers and relay messages to appropriate departments.
- Assist in answering basic member and non-Member queries related to club operations to the best of your ability when possible.
- Manage and update the Club’s reservations system, including events, member information, etc.
- Keep Food & Beverage informed on status of reservations.
- Assist in creating seating charts for large events and serve as hostess as needed.
- Receive mail and deliveries, sort mail, and deliver to the club’s designated recipient.
- Monitor member and guest access and maintain security awareness.
- Ensure knowledge of staff movements in and out of Club.
- Provide general administrative and clerical support for all departments, more importantly to the Membership Director.
- Monitor inventory relevant to reception area.
- Tidy and maintain the reception area, including foyer.
- Perform other duties as assigned.
- Help increase Member Retention through promoting Member participation at the Club. This department head position works directly with the General Manager and department heads in ensuring timely and appropriate Member communication utilizing tools that assist in the delivery of the benefits and services promised at the time of enrollment.
- The Member Relations Director is also responsible for entering contact information for new Members in order to create good email lists for marketing of events. As well as creation of all flyers, posters, and marketing materials throughout the Club.
- The Member Relations Director fosters relationships and is instrumental in driving the New Member Orientation process – both Member/Member and Member/Employee Partner. He/she champions the New Member system/process to help the new Members develop relationships, experience personalized service, cultivate Member recognition,
EDUCATION, EXPERIENCE AND SKILLS:
- High school diploma or GED required. Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management or recreation
- Two years’ experience in sales, relationship management, customer service, administrative assistant, membership associations and/or fundraising preferred.
- Proficient with computer systems to include Outlook, email, Microsoft Office, Canva/Publisher, social media platforms and familiar with membership software.
- · Demonstrated ability to prioritize, multitask and manage data with a high degree of accuracy.
- Possess strong organizational, written and oral communication skills.
- Demonstrated results and detail oriented and capable of working with minimal direction.
- Excellent team player with ability to work hands on in a fast-paced environment.
- Must possess ability to maintain confidentiality and to handle member and guest information in a confidential manner.
- Knowledge of social etiquette, high energy, outgoing personality.
- Organizational skills and attention to detail.
- Diplomatic team player able to foster relationships with Members, employee partners and guests.
PHYSICAL AND MENTAL DEMANDS:
- Requires ability to safely lift items up to 20 pounds occasionally.
- Be able to work in a sitting position for long periods of time.
- Be physically able to reach, bend, kneel, stoop, and lift above shoulder level.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and staff members.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
TYPICAL WORKING CONDITIONS:
Work is performed in an indoor setting. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Moderate noise level in the work environment. Varying schedule to include evenings, some holidays, working on Saturdays, and extended hours as business dictates.
THE DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Sports & Recreation
SALARY
$126k-168k (estimate)
POST DATE
07/26/2023
EXPIRATION DATE
05/15/2024
WEBSITE
themuttontownclub.com
HEADQUARTERS
EAST NORWICH, NY
SIZE
50 - 100
TYPE
Private
CEO
DAVE CLARK
REVENUE
$5M - $10M
INDUSTRY
Sports & Recreation
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